This page is dedicated to helping you help yourself solve you problem as
quickly and easily as possible. The procedures below are the same that the IMS
support dept have adopted for solving all problems that get report to them.
- Has it ever worked before?
If this is a new Hardware or software you may need the latest
service pack or latest product version. IMS products are constantly
being enhanced to support new hardware and software so upgrading to the
latest version may solve you problem.
When did it stop
What has changed
since it last worked?
If you undo the changes does it work?
Are you running
the latest service
- If you run the system in it's simplest form does it work then?
Introduced in REAL/32 7.9 was safe mode booting which allows booting the
system in single user mode with no drivers loaded and no Upper memory used.
With previous version you can use the F3, F5 & F8 function keys to
reduce the functionality of your system which may provide you with a idea of
the cause of the problem.
- Does this software / Hardware run on another PC?
If it does then we may be looking at a software configuration issue or
For software issues re-install a Basic product installation and then try
again before changing any of the parameters.
For hardware issues remove all possible add on boards from the machine
and check that the BIOS allows you to reserve interrupts if you are using a
Common problems (click on the link below for more information)
System running slow after processor
Cannot get ODI/TCP/IPX
Not enough memory to run my