IMS Support Policy
If you did not purchase the product directly from IMS please contact your supplying distributor/dealer first.
From May 1st 2002 three types of telephone support will be available.
Email support is provided for IMS products on the same basis as Telephone support at firstname.lastname@example.org .
Please check the good trouble shooting practices before contacting support.
Please include the following details when contacting the support dept :
Please include the same information as email support but include a contact telephone number and fax number.
IMS Support fax number : 00 44 (0) 1276 686510
If we have been unable to resolve the above issue by normal means (telephone, email or fax) we may feel the way forward is to continue the investigation at our premises. All investigations are conducted under the IMS investigation conditions detailed here.
No investigations will be undertaken without the customer first accepting the
conditions and returning a signed investigation
form and IMS accepting to undertake the Investigation.
Copyright © 1997-2002 Intelligent Micro
Software. All rights reserved. Information in this document is subject
to change without notice. Other products and companies referred to herein are
trademarks or registered trademarks of their respective companies or mark