IMS Technical Support Dept Investigation ConditionsIf we have been
unable to resolve the above issue by normal means (telephone, email or fax) we
feel the way forward is to continue the investigation at our premises. We would
like to take this opportunity to advise you of our terms and conditions, under
which we may proceed with the investigation. If we judge the
issue to be one of unsatisfactory performance by an IMS product or directly
attributable to the combination of an IMS product with a widely-used third party
product, we will use our best endeavours to provide a fix as soon as is
possible, at our cost. If, however, we
assess the issue to be caused by inappropriate configuration or set-up of an IMS
product, or defective hardware, we reserve the right to charge for our time and
effort. The minimum charge for assessment is £350.00 + VAT. We shall not proceed
beyond this assessment phase without advising you of the maximum cost of the
investigation and receiving your written confirmation that you accept the
charges. Please sign below
and fax this letter back to us to indicate your acceptance of these terms and
conditions. IMS will only accept
products for investigations that have been agreed to in this way, and are
received with a full inventory of all the components that you have sent to us.
Included on the inventory, we also require a concise description of the problem
to eliminate any possibility of confusion. Please ensure that the above
reference number is clearly marked on the delivery note and outer packaging. Thank you for your
continued interest in our products. We trust that we will be able to take this
issue forward to your satisfaction as quickly as possible. Yours sincerely IMS Technical
Support ------------------------------------------------------------------------------------------------------------ FAXBACK
on (+44) (0)1276 686510 FAO: IMS Technical Support I have read and
accept IMS' terms and conditions with reference to IMS Call Reference
Number : …………….
Signature:
………………………. Name ……………………………. Date
………. For: (Company name)
…………………………………………………………………… ----------------------------------------------------------------------------------------------------------------- For IMS use: Signature:
………………………. Name ……………………………. Date
……….
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Copyright © 1997-2002 Intelligent Micro
Software. All rights reserved. Information in this document is subject
to change without notice. Other products and companies referred to herein are
trademarks or registered trademarks of their respective companies or mark
holders.
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